Privacy Policy

1 Introduction

Asiabet33 ("we", "our", "us", "the Company") operates the online gaming and sports betting platform available at https://asiabet33.cam. As a platform serving players primarily across Malaysia — including Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, and Shah Alam — we process a range of personal data in the course of providing our services. We take our data protection responsibilities seriously and are committed to handling all personal information with care, transparency, and security.

This Privacy Policy describes the categories of personal data we collect, the purposes for which it is used, the legal bases on which processing is carried out, how long data is retained, and the rights that are available to you as a data subject. It also explains how we use cookies and how you can manage your preferences.

This Privacy Policy should be read alongside our Terms & Conditions, which govern the overall relationship between you and Asiabet33. In the event of any conflict between this Privacy Policy and the Terms & Conditions on a data-related matter, this Privacy Policy shall prevail.

2 Definitions

For the purposes of this Privacy Policy, the following definitions apply:

• "Personal Data" means any information relating to an identified or identifiable natural person, including but not limited to name, email address, date of birth, financial details, and device identifiers.
• "Processing" means any operation or set of operations performed on Personal Data, including collection, storage, use, disclosure, or deletion.
• "Data Subject" means the individual to whom the Personal Data relates — in the context of this policy, primarily registered Members of the Asiabet33 platform.
• "Data Controller" means Asiabet33, the entity that determines the purposes and means of Processing Personal Data.
• "Data Processor" means any third party that processes Personal Data on behalf of Asiabet33 under a contractual arrangement.
• "Consent" means a freely given, specific, informed, and unambiguous indication of agreement to the processing of your Personal Data for a stated purpose.
• "Platform" means the Asiabet33 website at https://asiabet33.cam and all associated services.

3 Personal Data We Collect

We collect and process the following categories of Personal Data, depending on how you interact with our Platform:

We do not intentionally collect special categories of sensitive personal data (such as racial or ethnic origin, health data, or biometric data) unless legally required to do so.

4 How We Collect Personal Data

4.1 Directly from You

Most of the Personal Data we hold is provided directly by you when you register an account, complete identity verification, make a deposit or withdrawal, contact our support team, respond to a promotion, or update your account profile.

4.2 Automatically

When you visit or use the Platform, certain Technical Data and Usage Data is collected automatically through cookies, server logs, and similar tracking technologies. This includes your IP address, device information, and browsing behaviour on our site. Please refer to Section 10 (Cookies) for further details.

4.3 From Third Parties

We may receive Personal Data from third parties including:

• Identity verification providers and Know Your Customer (KYC) service partners engaged to verify the identity and age of Members.
• Payment processors and financial institutions (e.g., FPX, DuitNow, Maybank2u, CIMB Clicks) who provide transaction confirmation data.
• Fraud prevention and anti-money laundering screening services.
• Analytics providers who help us understand how the Platform is used.

5 Data Processing & Use

Asiabet33 processes Personal Data for the following purposes:

• Account creation and management: To register your account, authenticate your identity, and manage your membership on the Platform.
• Service delivery: To process bets, settle winnings, manage deposits and withdrawals, and deliver the games and services you request.
• Identity and age verification: To comply with our regulatory obligations and to ensure that all users are at least 21 years of age.
• Anti-money laundering (AML) and fraud prevention: To detect, investigate, and prevent fraudulent transactions, money laundering, and other financial crimes.
• Responsible gambling: To monitor gaming behaviour and identify patterns that may indicate problem gambling, and to administer self-exclusion requests and deposit limit tools.
• Customer support: To respond to your enquiries, process complaints, and resolve disputes.
• Marketing communications: To send you information about promotions, bonuses, and news from Asiabet33, where you have given consent or where we have a legitimate interest to do so.
• Platform improvement: To analyse usage patterns and improve the design, performance, and content of the Platform.
• Legal compliance: To comply with applicable laws, regulations, court orders, and regulatory instructions.

6 Legal Basis for Processing

Asiabet33 processes Personal Data on the following legal bases:

• Contractual necessity: Processing required to perform the contract between you and Asiabet33 — including account management, bet processing, and payment handling.
• Legal obligation: Processing required to comply with applicable legal and regulatory requirements, including AML obligations and age verification duties.
• Legitimate interests: Processing carried out in furtherance of Asiabet33's legitimate business interests, such as fraud prevention, platform security, and service improvement, where these interests are not overridden by your fundamental rights.
• Consent: Processing based on your explicit consent, including the receipt of marketing communications. You may withdraw consent at any time by contacting support or updating your account preferences.

7 Data Sharing & Disclosure

Asiabet33 does not sell your Personal Data to third parties. We may share your Personal Data with the following categories of recipient, where necessary and on a need-to-know basis:

• Payment service providers: Including FPX, DuitNow operators, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, Hong Leong Connect, and cryptocurrency exchange processors, to facilitate your financial transactions.
• Identity verification partners: Third-party KYC and AML screening services engaged to verify your identity and detect fraud.
• Game content providers: Providers of live casino, slot, and other game content who may process limited data in connection with game sessions.
• Technology and infrastructure providers: Cloud hosting, CDN, and IT service providers who process data under strict confidentiality and security obligations.
• Analytics providers: Platforms used to analyse Platform traffic and user behaviour in aggregate or pseudonymous form.
• Legal and regulatory authorities: Where we are required by law, court order, or regulatory instruction to disclose Personal Data to government bodies, law enforcement agencies, or financial regulators.
• Professional advisers: Lawyers, auditors, and consultants engaged under duties of confidentiality.

All third-party Data Processors engaged by Asiabet33 are required to handle Personal Data in accordance with applicable data protection standards and are bound by appropriate contractual safeguards.

8 Data Retention

Asiabet33 retains Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account data: Retained for the duration of your membership and for a period of at least five (5) years following account closure, in accordance with AML and regulatory record-keeping obligations.
• Financial transaction records: Retained for a minimum of seven (7) years to comply with financial record-keeping requirements.
• KYC verification documents: Retained for a minimum of five (5) years following the completion of the verification process or account closure, whichever is later.
• Customer support communications: Retained for a period of three (3) years following the closure of the relevant support case.
• Marketing consent records: Retained until consent is withdrawn and for a reasonable period thereafter as evidence of prior consent.

Once the applicable retention period has expired, Personal Data is securely deleted or anonymised so that it can no longer be attributed to an individual.

9 Data Security

Asiabet33 implements robust technical and organisational security measures to protect your Personal Data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers.
• Encryption at rest for all stored Personal Data and financial records.
• Role-based access controls limiting staff access to Personal Data to those with a legitimate operational need.
• Two-factor authentication available to all Members and required for privileged system access by staff.
• Continuous security monitoring and intrusion detection systems on all production infrastructure.
• Regular penetration testing and security audits carried out by independent security professionals.
• Staff training on data protection and information security obligations.

While we take every reasonable precaution to protect your data, no internet-based system is entirely immune to risk. In the event of a data security incident that is likely to result in a risk to your rights and freedoms, we will notify you promptly in accordance with applicable legal requirements.

10 Cookies & Tracking Technologies

Asiabet33 uses cookies and similar tracking technologies to enhance your experience on the Platform, to ensure the platform functions correctly, and to gather analytics data. The following categories of cookies are used:

• Strictly Necessary Cookies: Essential for the operation of the Platform, including session management, login authentication, and security functions. These cannot be disabled.
• Performance & Analytics Cookies: Used to collect anonymised or pseudonymous information about how visitors use the Platform, which pages are visited most frequently, and where errors occur. This helps us improve site performance.
• Functional Cookies: Allow the Platform to remember your preferences, such as language settings and game preferences, to provide a more personalised experience.
• Marketing Cookies: Used to deliver promotional content relevant to your interests and to measure the effectiveness of our marketing campaigns. These are only deployed with your prior consent.

You may manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the Platform. For Strictly Necessary cookies, consent is not required as they are essential for the delivery of the service you have requested.

11 Your Data Rights

As a data subject, you have the following rights in relation to your Personal Data held by Asiabet33. You may exercise any of these rights by contacting us at [email protected] or via live chat:

We will respond to all data rights requests within a reasonable timeframe — ordinarily within 30 days of receipt. Where a request is complex or we receive a high volume of requests, we may extend this period by a further 30 days, in which case we will notify you. We will not charge a fee for handling data rights requests unless a request is manifestly unfounded or excessive.

12 Minors & Age Restriction

The Asiabet33 Platform is strictly intended for use by persons aged 21 years and above. We do not knowingly collect or process Personal Data from individuals under the age of 21. Where we have reason to believe that Personal Data has been submitted by a person under 21, we will take immediate steps to delete that data and to close the associated account.

If you are a parent or guardian and believe that a person under 21 in your care has registered an account or provided Personal Data to Asiabet33, please contact us immediately at [email protected] so that we can take appropriate action.

13 Third-Party Links & Services

The Platform may contain references to third-party services, payment providers, or game studios. Asiabet33 does not control the privacy practices of these third parties and is not responsible for their data handling. When you interact with a third-party service — for example, completing a DuitNow transfer or depositing via Touch 'n Go eWallet — that interaction is governed by the privacy policy of the relevant third party. We encourage you to review the privacy policies of any third-party services you use.

14 International Data Transfers

Some of the third-party service providers and infrastructure partners used by Asiabet33 may process Personal Data in countries outside Malaysia. Where Personal Data is transferred internationally, we ensure that appropriate safeguards are in place to protect that data, including the use of standard contractual clauses or equivalent mechanisms that provide a level of data protection consistent with internationally recognised standards.

By using the Asiabet33 Platform, you acknowledge that your Personal Data may be transferred to and processed in jurisdictions outside your country of residence. We take all reasonable steps to ensure that any such transfers are conducted securely and in compliance with applicable data protection obligations.

15 Amendments to This Policy

Asiabet33 reserves the right to update or amend this Privacy Policy at any time. Where material changes are made, we will provide notice via a prominent announcement on the Platform and, where appropriate, by direct notification to registered Members. The "Last Updated" date at the top of this page reflects the date on which the most recent revision was made.

Your continued use of the Platform following the publication of an updated Privacy Policy constitutes your acknowledgement of the changes. We encourage you to review this policy periodically to remain informed about how we protect your data.

16 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the processing of your Personal Data by Asiabet33, please contact us through the following channels:

• Live Chat: Available on every page of the Platform, 24 hours a day, 7 days a week.
• Email: [email protected] — please include "Privacy Request" in the subject line. We aim to respond within 2 business hours and to resolve requests within 30 days.

For data rights requests, please provide sufficient information to enable us to verify your identity before we process your request. This is a security measure designed to ensure that your data is not disclosed to an unauthorised person.